Business Process Optimization Specialist (Contractor)

Specific Duties, Activities and Responsibilities

• Strategy & Process Improvement: 40%
• Leading Transformation & Change Management: 35%
• Strategic Execution: 20%
• Administrative/Other: 5%

Knowledge, Skills And Abilities

• Strategy & Process Improvement:
• Contribute to multiple strategic and continuous improvements projects led by others using technical skills such as LEAN, six sigma, CTQ, etc.
• Analyze large amounts of quantitative and qualitative data and recommend insights and solutions to leadership & executive teams on strategic directions.
• Facilitate process design and improvement sessions, develop project plans based on outputs to drive business transformation.
• Create and deliver stakeholder and executive level program updates, reviews, impact analyses and business case presentations.
• Partner with stakeholders on plan to manage the impact of a project, including training, communication and risk management plans.
• Establish rapport with internal and external stakeholders that is conducive to a long term business relationships.
• Leading Transformation & Change Management:
• Create and lead presentations that deliver succinct/concise recommendations to the management team, providing recommendations with clear rationale & justifications.
• Lead creation of program related communications and partner with Education Services team to create required training strategies and content delivery required.
• Ensure the adoption of new tools, processes, and behaviors by identifying needs and crafting audience-based plans to support adoption.
• Craft, monitor, and socialize adoption progress and hurdles based on key success metrics.
• Strategic Execution:
• Identify, design and lead multiple continuous improvement projects simultaneously.
• Drive creation of business case, scope, and roadmap, inclusive of communications and change management plans, project review meetings, and action item delegation and tracking.
• Identify and monitor key measures to ensure project success and prepare project team and executive level project status reports.
• Coordinate/facilitate/support all aspects of the continuous improvement initiative in regards to key organizational, process and technology change projects to align systems and operations with business objectives.
• Proactively identify long term strategy for initiative ownership and adoption within the business.