Business Process Optimization Specialist

The Business Process Optimization Specialist at Fisher Phillips is a key member of the Technology Transformation team, responsible for:

• Analyzing, documenting, and improving business and technology processes.
• Collaborating with technology stakeholders to design process discovery, change implementation, and training phases.
• Partnering with AI, application development, and technology teams to translate business process requirements into scalable automation and AI-enabled solutions.
• Establishing and maintaining process governance standards, documentation conventions, process repositories, and lifecycle management practices.
• Training stakeholders on new and changed processes.
• Defining and tracking operational KPIs, process performance metrics, adoption measurements, and continuous improvement outcomes.

About the Role

Fisher Phillips is a premier international labor and employment law firm seeking a Business Process Optimization Specialist to join their dynamic IT team. The ideal candidate will have a bachelor's degree in a related field, 4+ years of experience in business process improvement, and strong analytical and communication skills.

Requirements

• Bachelor’s degree in Business, Information Technology, Industrial Engineering, Operations Management, or a related field, or equivalent experience.
• 4+ years of experience in business process improvement, operational transformation, workflow optimization, or related disciplines.
• Demonstrated ability to facilitate process discovery sessions, stakeholder interviews, workshops, and requirements gathering exercises.
• Strong analytical, critical thinking, and problem-solving skills with the ability to identify root causes, operational inefficiencies, and cross-functional process dependencies.
• Experience creating process documentation, workflow diagrams, SOPs, decision trees, and operational documentation using tools such as Visio, Lucidchart, Miro, or similar platforms.
• Strong interpersonal, written, and oral communication skills.
• Ability to ask effective diagnostic questions to identify all steps and resources needed for a process.
• Strong organizational and time-management skills with the ability to manage multiple priorities and consistently meet deadlines.
• Ability to thrive in a team-oriented, collaborative environment.

Preferred Experience

• Familiarity with technology-related compliance frameworks such as ITIL.
• Understanding of basic information governance and data management principles.
• Experience with technical writing.
• Experience supporting operational transformation initiatives within a law firm or other professional services environment.
• Industry-recognized training and certifications such as Lean Six Sigma.

Benefits

• Comprehensive benefits package including health, dental, and vision insurance, a 401(k) with profit sharing, generous paid time off, and holidays.
• Telehealth services, wellness programs, and optional benefits designed to support your unique lifestyle.

Pay & Schedule

(Atlanta, Full-time, Hybrid)