Business Process Optimization Manager

Position

Business Process Optimization Manager
Location: San Diego, CA
Duration: 3-6 month assignment with potential to extend.
Total Hours/week: 40.00
1st Shift: Shift hours: 40 hrs / week, team works generally 8am - 5pm, but flexible.

Client

Medical Device Company

Employment Type

Contract on W2 (Need US Citizens Or GC Holders Only)
No H1b’s
Remote & onsite: local to San Diego, must be able to drive into Torrey View Ct office 2-3 times a week long term (6 months+ out). Will be remote for first 3-6 months, minimum. Note location on sumittal.

Interview Process

Note: Screen Questions via Email
Manager Phone Screen
Mini-Case Study / Panel interview - Video & Phone

Education Required

• Bachelor's degree required
• MBA highly preferred

Must Haves on Resumes

• Analytics and Visualization of KPI data (excel required, SQL, Power BI or Salesforce all +s)
• Quantifiable measures for improvements / projects driven
• Proven process improvement projects end to end - Mapping through Execution and Change Management

Specific Duties, Activities and Responsibilities

• Strategy & Process Improvement: 35%
• Strategic Analysis: 40%
• Leading Transformation: 20%
• Administrative/Other: 5%

Knowledge, Skills And Abilities

• Strategy & Process Improvement:
• Identify, design, and lead multiple strategic and continuous improvements mapping projects
• Facilitate process mapping activities to understand current and ideal states, and conduct gap analyses and provide recommendations to drive transformation
• Lead scoping, research, business case creation, and prioritization to create roadmaps & milestones with stakeholders, and constructively challenges to reduce complexity and establish scope
• Analyze quantitative and qualitative data to recommend insights and solutions to leadership & executive teams on strategic directions
• Lead and mentor others on facilitating process design and strategic transformation initiatives
• Strategic Analysis:
• Lead / Conduct analyses to provide strategic recommendations on KPIs and targets to drive business performance and drive execution of process improvements to meet performance and experience targets
• Conduct data driven deep dives to understand data trends, root causes, and create actionable recommendations and plans to address to improve performance and scalability
• Identify and monitor key measures to ensure project success and prepares project team and executive level project status reports
• Benchmark business performance to industry averages, and create data driven plans to drive evolution
• Leading Transformation:
• Drive creation of adoption and execution strategies, inclusive of needs / audience based communications and change management plans, project review meetings, and action item delegation and tracking
• Partner with key team members and stakeholders to ensure timely and successful project completion to meet identified goals, controlling scope and expectations across the project / program / portfolio
• Develop and lead presentations that deliver succinct/concise recommendations to the management and executive leadership team, providing recommendations with clear rationale & justifications
• Proactively identify long term strategy for initiative ownership and adoption within the business
• Able to quickly corral and maintain focus in a rapidly changing environment, and can produce plans flexible to meet changing business needs in targeted timeframes
• Timely completion of internal company documentation
• Timely completion of any Company or Department required training
• Mentor colleagues on best practices for process design, facilitation, industry trends, and initiative management

Experience Or Equivalent

• 5+ years of experience in process improvement, operational excellence, and / or strategic analytics functions
• 3+ years experience leading continuous improvement and transformation initiatives cross-functionally in an iterative, fast paced environment
• Advanced analytical competency in analyzing large, complex data sets and producing visualizations using tools such as Tableau, Salesforce, Power BI, and SQL
• Specific prior knowledge and experience with Field Service, Support, Operations, or related functional process improvements and system implementations
• Strong MS office skills particularly in advanced PowerPoint, Excel, and Power BI
• Strong analytical, problem-solving, verbal, listening and interpersonal skills
• Excellent Verbal, Written and Communication Skills
• Strong leadership, group facilitation, and project management skills
• Experience with complex technology implementations

Certifications

• Project Management Professional (PMP) and/or Lean Six Sigma training preferred