Business Process Optimization Specialist

Job Description

The Business Process Optimization Specialist (Contractor) supports the Integrated Solutions and Care Continuum teams, and broader GCS organization by identifying, leading, and contributing to people, process, and technology projects utilizing lean methodologies, analytics, project management best practices, functional knowledge (e.g. service operations, sales operations), and business acumen.

Their focus will be: identifying and driving transformational process improvements, conducting strategic analytics, and innovating to align with industry best practice. To be successful in this role, we are looking for someone who is:

• Comfortable with ambiguity
• Enjoys process simplification and streamlining to drive transformation using analysis, facilitation, influencing, and change adoption skills
• Has strong skills to manage leadership audiences, set expectations, and influence for results
• Thinks big picture
• Has strong abilities to create leadership level governance models and data driven business cases
• Savvy with strategic operational analytics and develops strong recommendations on how and what to measure to drive organizational performance
• Effortlessly juggles multiple competing initiatives through rigorous prioritization
• Quickly ramps up into new areas and embraces a growth mindset
• Proactive and assertive in nature, driving accountability / ownership
• Has experience driving both long and short-term / quick turn time strategic portfolio initiatives with successful hand-offs back to business stakeholders

Specific Duties, Activities and Responsibilities (% of time)

• Strategy & Process Improvement - 40%
• Leading Transformation & Change Management - 35%
• Strategic Execution - 20%
• Administrative/Other - 5%

Knowledge, Skills And Abilities

• Strategy & Process Improvement
• Simultaneously contribute to multiple strategic and continuous improvements projects led by others using technical skills such as LEAN, six sigma, CTQ, etc.
• Use data insights, industry trends and discoveries, and process knowledge and critical thinking to identify and validate process improvement opportunities.
• Develop business cases for strategic and continuous improvement projects.
• Analyze large amounts of quantitative and qualitative data and recommends insights and solutions to leadership & executive teams on strategic directions.
• Facilitate process design and improvement sessions, developing project plans based on outputs to drive business transformation.
• Lead research on industry and internal best practices to drive transformation vision and roadmaps for the GCS organization.
• Craft, monitor, and socialize adoption progress and hurdles based on key success metrics.
• Establishes rapport with internal and external stakeholders that is conducive to a long term business relationships.
• Leading Transformation & Change Management
• Create and deliver stakeholder and executive level program updates, reviews, impact analyses and business case presentations.
• Partner with stakeholders on plan to manage the impact of a project, including training, communication and risk management plans.
• Ensure the adoption of new tools, processes, and behaviors by identifying needs and crafting audience based plans to support adoption.
• Craft, monitor, and socialize adoption progress and hurdles based on key success metrics.
• Establishes rapport with internal and external stakeholders that is conducive to a long term business relationships.
• Strategic Execution
• Identify, design and lead multiple continuous improvement projects simultaneously.
• Partner with key team members and stakeholders to ensure timely and successful project completion to meet identified goals.
• Drive creation of business case, scope, and roadmap, inclusive of communications and change management plans, project review meetings, and action item delegation and tracking.
• Identify and monitor key measures to ensure project success and prepares project team and executive level project status reports.
• Coordinate/facilitate/support all aspects of the continuous improvement initiative in regards to key organizational, process and technology change projects to align systems and operations with business objectives.
• Proactively identify long term strategy for initiative ownership and adoption within the business.

Certifications

• Project Management Professional (PMP) and/or Lean Six Sigma training preferred.

Experience Or Equivalent

• 7+ years of experience in operational excellence, process improvement, strategy & transformation, and / or change management.
• Managed/supported continuous improvement and transformation initiatives cross-functionally in an iterative, fast paced environment.
• Strong MS office skills particularly in advanced PowerPoint & Excel.
• Strong analytical, problem-solving, verbal, listening and interpersonal skills.
• Excellent Verbal, Written and Communication Skills.
• Strong leadership, group facilitation, and project management skills.
• Strong business operations/business process knowledge/experience.
• Experience with complex technology implementations.