Business Process Optimization Specialist 1

Primary Office Location

100 Federal Street
Pittsburgh, Pennsylvania
15212

Position Title

Business Process Optimization Specialist 1

Business Unit

Operations

Reports to

Manager of Operational Risk and Support Services

Position Overview

The Process Mapping Analyst (PMA) is responsible for supporting the analysis, documentation, and improvement of business processes within the organization. This is an entry-level role which involves working closely with senior team members to create and maintain process maps, assist in process analysis, and contribute to process improvement initiatives.

Primary Responsibilities

• Process Mapping and Documentation
• Aid in creating and updating detailed process maps and documentation.
• Ensure that process maps are accurate and up to date.
• Follow standard process mapping methodologies and tools as directed by senior team members.
• Process Analysis
• Support senior team members in conducting process analysis to identify inefficiencies and areas for improvement.
• Collect and organize data required for process analysis.
• Process Improvement
• Assist in developing and implementing process improvement plans.
• Maintain and monitor the effectiveness of implemented process improvements, reporting findings to senior team members.
• Apply lean process principles and process re-engineering methodologies to drive change.
• Stakeholder Engagement
• Work with various departments to gather information about their processes and needs.
• Communicate process documentation and changes effectively to stakeholders.
• Administrative Support
• Provide administrative support to the process mapping team, which could include scheduling meetings, preparing materials, and maintaining records.
• Aid in report preparations and presentations on process mapping and improvement activities.
• Training and Development
• Participate in training programs to enhance process mapping skills and improve techniques.
• Continuously develop skills and knowledge in process mapping tools and methodologies.

Skills Required

• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Detail-oriented
• Ability to work and multi-task in a fast-paced environment
• MS Word - Basic Level
• MS Excel - Basic Level
• MS PowerPoint - Basic Level
• Strong interest in process mapping, process improvement or business analysis
• Experience capturing requirements, documenting, and mapping business processes (a plus)
• Experience using tools such as Visio (a plus)

Minimum Level of Education and Experience

• High School or GED
• 0 years of job-related experience

Physical Requirements

• Ability to sit for extended periods of time
• Ability to work some holidays and weekends

Equal Employment Opportunity (EEO)

F.N.B. Corporation (FNB) and its affiliates do not discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. FNB provides all applicants and employees a discrimination and harassment-free workplace.