Business Process Optimization Specialist

Specific Duties, Activities and Responsibilities

• Strategy & Process Improvement: 60%
• Identify opportunities and lead creation of strategic improvement roadmaps
• Facilitate process mapping activities to understand current and ideal states, and conduct gap analyses and provide recommendations to drive transformation and improve quality
• Lead scoping, research, business case creation, and prioritization to create roadmaps & milestones with stakeholders, and constructively challenge to reduce complexity and establish scope
• Use data insights, industry trends and discoveries, and process knowledge and critical thinking to identify and validate process improvement opportunities and set transformation vision
• Analyze quantitative and qualitative data to recommend insights and solutions to leadership & executive teams on strategic directions
• Develop and lead presentations that deliver succinct/concise recommendations to the management and executive leadership team, providing recommendations with clear rationale & justifications.
• Strategic Analysis: 20%
• Lead / Conduct data driven deep dives to understand data trends, root causes, and create actionable recommendations and plans to address to improve processes, performance, and quality
• Identify methodologies to measure and track key performance indicators in alignment with industry standard
• Benchmark business performance to industry averages, and create data driven plans to drive evolution
• Leading Transformation: 15%
• Partner with key team members and stakeholders to ensure timely and successful project completion to meet identified goals, controlling scope and expectations across the project / program / portfolio
• Able to quickly corral and maintain focus in a rapidly changing environment, and can produce plans flexible to meet changing business needs in targeted timeframes
• Administrative/Other: 5%
• Timely completion of internal company documentation
• Timely completion of any Company or Department required training
• Mentor colleagues on best practices for process design, facilitation, industry trends, and initiative management

Knowledge, Skills and Abilities

• Strategy & Process Improvement
• Advanced analytical competency in analyzing large, complex data sets and producing visualizations using tools such as Tableau, Salesforce, Power BI, and SQL
• Specific prior knowledge and experience with Field Service, Support, Operations, or related functional process improvements and system implementations highly desired
• Strong MS office skills particularly in advanced Visio, PowerPoint, and Excel
• Strong analytical, problem-solving, verbal, listening and interpersonal skills
• Excellent Verbal, Written and Communication Skills
• Strong leadership, group facilitation, and project management skills
• Experience with complex technology implementations
• Strategic Analysis
• Advanced analytical competency in analyzing large, complex data sets and producing visualizations using tools such as Tableau, Salesforce, Power BI, and SQL
• Specific prior knowledge and experience with Field Service, Support, Operations, or related functional process improvements and system implementations highly desired
• Strong MS office skills particularly in advanced Visio, PowerPoint, and Excel
• Strong analytical, problem-solving, verbal, listening and interpersonal skills
• Excellent Verbal, Written and Communication Skills
• Strong leadership, group facilitation, and project management skills
• Experience with complex technology implementations
• Leading Transformation
• Advanced analytical competency in analyzing large, complex data sets and producing visualizations using tools such as Tableau, Salesforce, Power BI, and SQL
• Specific prior knowledge and experience with Field Service, Support, Operations, or related functional process improvements and system implementations highly desired
• Strong MS office skills particularly in advanced Visio, PowerPoint, and Excel
• Strong analytical, problem-solving, verbal, listening and interpersonal skills
• Excellent Verbal, Written and Communication Skills
• Strong leadership, group facilitation, and project management skills
• Experience with complex technology implementations
• Education or Equivalent
• Bachelor’s degree required. MBA preferred.
• Experience or Equivalent
• 3+ of experience in process improvement, operational excellence, and / or strategic analytics functions
• 3+ years experience leading continuous improvement and transformation initiatives cross-functionally in an iterative, fast paced environment
• Advanced analytical competency in analyzing large, complex data sets and producing visualizations using tools such as Tableau, Salesforce, Power BI, and SQL
• Specific prior knowledge and experience with Field Service, Support, Operations, or related functional process improvements and system implementations highly desired
• Prior experience mapping end to end processes and identifying gaps and recommendations highly desired
• Strong MS office skills particularly in advanced Visio, PowerPoint, and Excel
• Strong analytical, problem-solving, verbal, listening and interpersonal skills
• Excellent Verbal, Written and Communication Skills
• Strong leadership, group facilitation, and project management skills
• Experience with complex technology implementations
• Certifications
• Project Management Professional (PMP) and/or Lean Six Sigma training preferred.