Business Collections Specialist - In-Office Position

Job Responsibilities

• Minimum of 80 outbound/inbound calls
• Negotiate payment in full or secure a payment arrangement
• Create a sense of urgency for non-paying debtors
• Work closely with the Client Support Representative to resolve disputes
• Maintain a positive attitude
• Remain respectful to debtors & peers
• Strong work ethics and integrity
• Prioritize time management
• Remain professional at all times
• Meet/exceed monthly phone, activity & fee quotas

Job Requirements

• Collections, sales, telemarketing, customer service, or call center experience preferred
• Basic proficiency with Microsoft Office, data entry and strong computer skills, Excel preferred
• Critical Thinker
• Basic Math and Writing skills
• Salesforce experience is a plus
• Strong attention to detail and goal-oriented
• Ability to de-escalate adverse situations
• Strong interpersonal, communication, and organizational skills
• Dependability

Compensation and Benefits

• $12.98 per hour PLUS commission and bonuses
• Benefit package with health, dental, vision, life, and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy - start with 18 days per year
• Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

About the Role

Altus Commercial Receivables is seeking Business Collector Specialists to join our growing team. Collectors are responsible for contacting debtors by phone, mail, or email to examine their financial situation, review documents/contracts, and resolve disputes.

Qualifications

Preferred experience in collections, sales, telemarketing, customer service, or call center roles. Basic proficiency with Microsoft Office, data entry, and Excel is required. Salesforce experience is beneficial.

Skills

Excellent critical thinking, math, and writing skills. Strong attention to detail and goal-oriented behavior are essential. Ability to de-escalate adverse situations and maintain professionalism are crucial.

Benefits

We offer competitive compensation, including a base hourly rate plus commission and bonuses. Our comprehensive benefits package includes health, dental, vision, life, and disability coverage, along with a 401(k) retirement plan with company matching. We also provide generous paid time off and paid holidays.

Pay

$12.98 per hour

Schedule

On-site at Metairie, Louisiana Office