Business Collections Specialist

Job Responsibilities

• Minimum of 80 outbound/inbound calls
• Negotiate payment in full or secure a payment arrangement
• Create a sense of urgency for non-paying debtors
• Work closely with the Client Support Representative to resolve disputes
• Maintain a positive attitude
• Remain respectful to debtors & peers
• Strong work ethics and integrity
• Prioritize time management
• Remain professional at all times
• Meet/exceed monthly phone, activity & fee quotas

Job Requirements

• Collections, sales, telemarketing, customer service, or call center experience preferred
• Basic proficiency with Microsoft Office, data entry and strong computer skills, Excel preferred
• Critical Thinker
• Basic Math and Writing skills
• Salesforce experience is a plus
• Strong attention to detail and goal-oriented
• Able to de-escalate adverse situations
• Strong interpersonal, communication, and organizational skills
• Dependable

Compensation and Benefits

• $12.98 per hour PLUS commission and bonuses
• Benefit package with health, dental, vision, life, and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy - start with 18 days per year
• Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

About the Role

Altus Commercial Receivables is seeking a Business Collections Specialist to join our growing team. The ideal candidate will have a proven track record in collections, sales, and customer service, with a strong commitment to resolving disputes and maintaining positive relationships with debtors.