B2B Collections Specialist

About the Opportunity

Join a well-established national distributor supporting commercial and retail clients across the United States. The organization has built a strong reputation for operational excellence, structured processes, and long-term stability. As a B2B Collections Specialist, you'll work in a disciplined, process-driven environment where accountability and accuracy are highly valued. You'll collaborate closely with internal teams, including Sales, Credit, Billing, and Cash Applications, to support overall accounts receivable performance. This position is ideal for someone who enjoys analyzing account activity, resolving discrepancies, and building strong professional relationships. You'll play an important role in maintaining healthy cash flow while contributing to a reliable and efficient AR function.

Responsibilities

• Manage a portfolio of commercial, wholesale, and retail accounts, conducting proactive outreach on past-due balances
• Review AR aging reports, monitor credit limits and payment terms, and identify higher-risk accounts to support DSO reduction
• Investigate and resolve invoice discrepancies, including short payments, pricing differences, tax issues, and PO mismatches
• Communicate with business customers via phone and email regarding account status, statements, payments, and reconciliations
• Partner with Sales, Credit, Billing, and Cash Applications teams to resolve account issues
• Maintain detailed and accurate documentation of collection activity and customer communications
• Follow established collection procedures while maintaining positive customer relationships

Qualifications

• Minimum of 1 year of experience in B2B collections or accounts receivable
• Working knowledge of purchase orders, payment terms, including NET terms, chargebacks, credits, reconciliations, and customer portals
• Strong Microsoft Excel, Word, and Outlook skills
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Ability to manage multiple accounts and priorities in a deadline-driven environment
• Professional, persistent, and customer-focused approach to collections