B2B Collections Specialist

About the role

The Collections Specialist is responsible for managing the Accounts Receivable Aging report for designated locations and subsidiaries. This role involves handling escalated accounts and invoices from branches requiring a higher level of collection through direct customer interactions via calls and emails. The specialist will also prepare necessary documentation for legal action and recommend accounts for third-party collections or write-offs.

Responsibilities

• Manage AR Aging reports for assigned locations and subsidiaries.
• Handle escalated accounts and invoices from branches.
• Prepare letters and coordinate with attorneys as needed.
• Recommend accounts for third-party collection and write-offs.
• Communicate with the Collections Manager regarding past due accounts.
• Monitor and resolve financial discrepancies.
• Maintain detailed account notes reflecting collection efforts.
• Work on returned statements to collect outstanding debts and update contact information.
• Ensure the security and privacy of customer information.
• Make 30-35 collection calls per day.
• Perform other related duties as assigned.

Qualifications

• High school diploma or equivalent required; bachelor's or associate's degree preferred.
• At least two years of experience in collection and credit work.
• Experience with multi-software use, including CRM and ERP systems.
• ERP experience.
• Experience with Profit Zoom and Sedona is a plus.
• Familiarity with Microsoft Dynamics for cross-training purposes.
• Customer service focus.
• Experience working in a fast-paced environment.

Skills

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Ability to work in a fast-paced environment, both independently and as part of a team.
• Basic understanding of statistics and data analysis.
• Familiarity with state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
• Ability to perform 30-35 calls per day.
• Proficient typing skills.

Schedule

This is a fully remote position with flexible hours starting between 8-9 AM EST for an 8-hour workday, including an unpaid lunch break.

Pay

The pay range for this position is $20.00 - $30.00/hr. Individual compensation offered within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)