Business & Commercial Collections Specialist I

About the role

Responsible for managing an assigned customer base of delinquent loans, mitigating loss situations, and reducing nonaccrual and loss population for M&T Bank. Evaluate loan status to decide on interactions with customers, Branch Managers, and Relationship Managers. Transfer accounts to the Workout Team based on delinquency or other risk-triggering factors.

Responsibilities

• Handle past due Commercial loans, Mortgages, Leases, Lines of Credit, Credit Cards, and overdrawn Deposit Accounts.
• Interact with customers via outbound calls, inbound calls, and email correspondence.
• Collaborate with direct management, business customers, sales and branch reps, and relationship managers to determine appropriate solutions, including recommendations for non-accrual and charge-off.
• Initiate direct contact with business customers and all guarantors to assess repayment prospects; make recommendations for transfer to Workout/Special Assets.
• Collaborate with Relationship Managers and CAM business partners to determine collateral type, value, and direction of loss mitigation strategy.
• Thoroughly document loan/relationships supporting business recommendations.
• Investigate and conduct skip tracing as required, utilizing available resources.
• Keep abreast of business and market trends that may affect portfolio performance.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.

A large percentage of time is spent on the phone with customers. Work is performed under general supervision.

Requirements

• A combined 3 years’ higher education and/or work experience with a minimum of 1 year collection experience or customer services/sales experience.
• Experience with word processing, spreadsheet, and presentation software.
• Detail-oriented with strong verbal and written communication skills.

Preferred Qualifications

• Bachelor’s degree.
• Two years’ collection experience.
• Knowledge of Commercial, Revolving Credit, or Overdraft products.
• Exposure to financial statements, analysis, and collateral valuation.
• Knowledge of M&T Bank systems.

Pay

The pay range for this position is $20.55 - $34.25 hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Getzville, New York, United States of America