Commercial Collections Specialist

Responsibilities

• Review open accounts for collection efforts.
• Contact delinquent customers for payment by telephone and/or email.
• Maintain customer collection notes.
• Develop collection methods that consistently lead to achieving or exceeding company financial goals.
• Manage assigned accounts in JDE and FOCUS to ensure correct billing, A/R and revenue.
• Analyze A/R portfolio to ensure maximum cash realization, reduced delinquencies, and write-offs.
• Solve problems quickly and create resolutions that bring in revenue on a regular basis.
• Make outbound collection calls in a professional manner while keeping and improving customer service.
• Solve client-billing problems and rescue accounts receivable delinquency, applying good customer service in a timely manner.
• Collect customer payments in accordance with payment due dates.
• Identify issues attributing to account delinquency and discuss them with management.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements.
• Mail correspondence to customers to encourage payment of delinquent accounts.

Qualifications

• Bachelor's Degree preferred
• 3 years of commercial collections experience in a fast-paced environment
• Experienced with resolving aged payments that could not be applied by the cash application team
• Proficiency with A/R processes and procedures
• Strong focus on achievement of results and customer service
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Demonstrated ability to prioritize tasks and manage time efficiently