Commercial Collections Specialist

Key Responsibilities

• Proactively manage and collect on past-due accounts receivable to minimize delinquency and DSO.
• Maintain ownership of a high-volume portfolio of customer accounts across multiple business units and geographic regions.
• Execute strategic collection efforts through outbound calls, emails, statements, and follow-ups to secure timely payment of outstanding invoices.
• Prioritize, escalate, and resolve collections issues to meet or exceed departmental performance goals.
• Research, investigate, and assist in resolving disputed invoices, short payments, deductions, and billing discrepancies.
• Collaborate cross-functionally with Management, Sales, Manufacturing, Invoicing, and Cash Application teams to resolve issues efficiently.
• Process credit memos, refunds, adjustments, and small-balance write-offs in accordance with established policies and approval limits.
• Reconcile customer accounts and support audit and reporting requirements as needed.
• Communicate the status of delinquent and high-risk accounts to Management and other appropriate stakeholders.
• Partner closely with Cash Application to ensure accurate and timely posting of customer payments.

Qualifications

• Minimum of 5 years of corporate/commercial collections experience, including standard invoicing and contract-based customers.
• Bachelor’s degree in Accounting, Finance, or a related field preferred; equivalent experience will be considered.
• Strong negotiation skills with a confident and professional phone presence.
• Highly detail-oriented, organized, and process-driven with the ability to manage competing priorities.
• Advanced proficiency in Microsoft Excel and experience working within ERP systems.
• Excellent interpersonal and communication skills with the ability to interact effectively at all organizational levels.
• Demonstrated ability to meet deadlines in a high-volume, performance-driven environment.

Core Competencies

• Strong computer literacy, including Microsoft Office 365 applications.
• Exceptional written and verbal communication skills.
• Sound business judgment, commercial awareness, and customer-focused approach to securing prompt payment.
• High level of professionalism, accountability, and integrity.