Business Collections Specialist - In-Office Position

Altus Commercial Receivables is the leading and most trusted name in debt recovery and financial solutions, serving businesses across industries for decades with efficient B2B collections and tailored debt recovery solutions.

About the role

As a Business Collector Specialist, you will collect payments or communicate and resolve issues with debtors. You will collaborate with clients, sales, and peers on delinquent accounts, primarily contacting debtors by phone, mail, or email. Upon contact, you will examine the debtor’s financial situation, review documents/contracts, resolve disputes, and establish resolutions while adhering to all compliance requirements until case closure or escalation.

This is an on-site position at our Metairie, Louisiana office.

Responsibilities

• Make a minimum of 80 outbound/inbound calls daily
• Negotiate payment in full or secure payment arrangements
• Create a sense of urgency for non-paying debtors
• Work closely with the Client Support Representative to resolve disputes
• Maintain a positive attitude and remain respectful to debtors and peers
• Demonstrate strong work ethics and integrity
• Prioritize time management effectively
• Remain professional at all times
• Meet or exceed monthly phone, activity, and fee quotas

Requirements

• Collections, sales, telemarketing, customer service, or call center experience preferred
• Basic proficiency with Microsoft Office, data entry, and strong computer skills (Excel preferred)
• Critical thinking and problem-solving abilities
• Basic math and writing skills
• Salesforce experience is a plus
• Strong attention to detail and goal-oriented mindset
• Ability to de-escalate adverse situations
• Strong interpersonal, communication, and organizational skills
• Dependability and professionalism

Pay

$12.98 per hour plus commission and bonuses.

Benefits

• Comprehensive benefit package including health, dental, vision, life, and disability coverage options
• 401(k) retirement plan with company matching
• Generous paid time off policy—start with 18 days per year
• Paid holidays immediately upon hire—7 standard holidays and 2 floating holidays of your choice