Office Administrator Collections Specialist

About the role

This position performs a variety of clerical, recordkeeping, and customer service tasks to assist with the smooth operation of the organization. Provides administrative and clerical support to an assigned location, department, and/or unit. Assists with budgetary matters, tracks department funds, and purchasing. Compiles reports and monitors assigned projects and/or program components.

Responsibilities

• Collections will be performed 50% of the time in this role.
• Monitor and resolve financial discrepancies.
• Maintain notes on accounts to reflect collection efforts.
• Greet and direct clients and visitors.
• Answer phone calls and emails in a timely manner.
• Manage company telecommunications network and communicate with answering service.
• Manage data in spreadsheets and reports.
• Create and maintain office-related records and reports.
• Perform data entry and filing tasks for accounts payable, purchase orders, and equipment inventory.
• Maintain the integrity and confidentiality of confidential employee or departmental files.
• Manage key vendor accounts, supplies inventory, and submit invoices for payment.
• Assist with projects and event support.
• Assist other departments as needed.
• Assist with customer relations.
• Assist with contract creations.
• Manage all branch fire alarm invoicing.
• Perform other duties assigned by management.

Requirements

• Minimum of two years' experience in an administrative setting with a focus on collections.
• High school diploma or equivalent; bachelor's or associate degree preferred, but not required.
• Ability to greet visitors, clients, and colleagues in a friendly and courte manner.
• Ability to work with a team and independently, in a fast-paced environment.
• Basic understanding of statistics and data analysis.
• Basic understanding of applicable state and federal collections laws including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
• Ability to proofread.
• Proficient in Microsoft Office Suite or similar software.
• Basic understanding of office equipment.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently and identify and solve problems.
• Ability to organize and prioritize work.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.

Pay

$18 to $20 per hour depending on experience. Weekly pay.

Schedule

8:00 AM to 4:30 PM, Monday through Friday.

Benefits

• Medical, dental, and vision insurance.
• Company-paid life insurance.
• Company-paid short-term disability.
• 401K with employer match.
• Paid vacation and company holidays.
• Training and career development.
• Company vehicle (if job applicable).
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees.