Collections Specialist I
ORNL Federal Credit Union · Knoxville, TN · 1 mo ago
HybridFull-time
About the role
The Collections Specialist I is responsible for collecting delinquent payments and providing member service regarding collection issues.
Responsibilities
- Performs outbound calls on delinquent members
- Services inbound calls
- Accurately documents member interactions, payment arrangements, and action plans in the core collection platform
- Skip traces for members that the Credit Union hasn’t been successful in reaching
- Reviews loan documentation
- Leverages skip trace platform(s)
- References prior collection notes in an effort to reach the member
- Performs other job related duties as assigned
Requirements
- Minimum 1 year of experience processing transactions and delivering customer/member service in a banking or credit union environment
- One or more years of experience in a banking or credit union collections environment (preferred)
Qualifications
High School Diploma or GED Required
Skills
- Proficiency in Microsoft Office Suite, to include Word, Excel and PowerPoint
- Excellent organizational and analytical skills
- Ability to communicate clearly and professionally with all levels of an organization
- Excellent written and verbal communication skills, including business writing ability
- Excellent time management skills and accustomed to working with deadlines