Collections Specialist I
Founded in 1878, Caleres, originally known as Brown Shoe Company, is a global footwear company comprised of some of the world’s most loved brands including Famous Footwear, Sam Edelman, Naturalizer, Dr. Scholl's, and Allen Edmonds and many more. Caleres' legacy includes 145+ years of craftsmanship, a passion for fit with a mission to inspire people to feel great…feet first.
About the role
Join Our Finance Team as a Collections Specialist in St. Louis, MO! We're looking for a motivated and detail-oriented professional to join our Accounts Receivable team as a Collections Specialist. In this role, you'll help support healthy cash flow and strong customer relationships by managing outstanding receivables, resolving payment issues, and partnering with customers and internal teams to drive timely payment resolution. The ideal candidate is an effective communicator, highly organized, and thrives in a fast-paced environment where attention to detail and customer service matter.
Responsibilities
- Drive Timely Collections & Cash Flow: Conduct daily outreach to assigned customer accounts through phone and email communications to follow up on outstanding balances and secure timely payment.
- Support Account Resolution & Customer Service: Assist customers with invoice copies, account statements, remittance reconciliation, and payment inquiries. Escalate disputed invoices, unresolved issues, and delayed payments appropriately to ensure prompt resolution and minimize aging balances.
- Maintain Accurate Documentation & Reporting: Record collection activities, customer interactions, payment commitments, and resolution progress within designated financial and collections systems.
- Collaborate Across Teams: Partner with Accounting, Customer Service, Sales, Credit, and Disputes teams to identify and resolve payment obstacles, correct invoice issues, and improve collections effectiveness.
- Contribute to Continuous Improvement: Develop knowledge of collections processes, dispute workflows, credit holds, and key performance metrics.
Qualifications
- Associate's degree in Business, Accounting, Finance, or related field preferred; equivalent work experience considered
- 0-2 years of collections