Collections Specialist I

Lendistry

Lendistry is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or membership in any other group protected by federal, state, or local law. If you need assistance or accommodation due to a disability, you may contact us at hr@lendistry.com.

A Day in the Life

The Collections Specialist I will assist the Collections Manager with collections and preservation of Lendistry’s loan portfolio. Some travel may be required.

What You’ll Be Doing

• Works directly with Collections Manager in regards to past due loan payments.
• Aid Collections Manager in collection of loans.
• Ensure the collections actions are in compliance with specific program regulations.
• Follow up with clients regarding past due payments, updated information required for modification and executed loan documents.
• Aid in the Preparation of Modification and Servicing Memos.
• Aid in resolving past due loans, including assisting clients with scheduling or processing past due payments.
• Aid in establishing borrowers’ intentions regarding payoff at loan maturity or possible loan renewal/extension.
• Communicate effectively with past due clients to determine eligibility and initiate workout plans.
• Communicate effectively with past due clients to negotiate settlement plans and draft agreements.
• Aid in preparation of Default Notices and Demand Letters.
• Support the closing department with regards to discrepancies noted in loan documents and approvals.
• Prepare and manage reports.
• Perform other duties as assigned to support the efficient and effective operation of the department and that help to make Lendistry the best place to work!

Your Areas of Knowledge and Expertise

• High school diploma.
• Strong analytical skills.
• Credit experience preferred.
• Customer service experience required.
• Previous collection experience preferred.
• Detailed oriented and strong organization skills.
• Proficient with Microsoft office.
• Excellent written and oral communication skills.
• Must work effectively with other staff members and work well in a busy environment.
• Demonstrate Assertiveness and confidence.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Paid Time Off
• Birthday Day Off
• 12 Paid Company Holidays
• 401(k) Match
• FSA and HSA
• Paid Life Insurance
• Paid Disability Insurance
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development Courses
• In Office Provided Snacks and Drinks
• Gym Facilities (LA & Tustin/CEC Offices)
• In Office Engagement Activities

Compensation Range

The US base salary range for this full-time position is $22.00 - $29.00 an hour. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum base salary for new hires for the position across all US locations. Within the range, individual pay is determined by multiple factors like job-related skills, experience, and state of residence. Your recruiter can share more about the specific salary range during the interview process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include any variable compensation elements.

Physical Requirements

• This is a stationary position that requires frequent sitting (approximately 95%).
• Repetitive wrist motions, grasping, speaking, listening, close vision, and the ability to adjust focus.
• Occasional standing, lifting, carrying of 20lbs or less, walking, kneeling, bending/stooping, twisting, pulling/pushing, and reaching above the shoulder.

Physical Requirements

Employees in this position must be physically able to efficiently perform the essential functions of the position.