Collections Specialist I

Essential Duties And Responsibilities

• Contact customers by phone, email, and mail to collect past-due payments.
• Research status of payment via multiple third-party technology systems.
• Negotiate and establish realistic payment plans with customers.
• Update account information accurately in internal systems.
• Maintain detailed records of all communication with clients in accordance with company policies and Fair Debt Collection Practices Act (FDCPA) guidelines.
• Escalate complex or delinquent accounts to senior leadership as needed.
• Able to cross collaborate with multiple departments (Sales, operations, billing) to resolve issues and delinquencies.

Requirements

• Educational Requirement: Bachelor’s Degree from a four-year college or university preferred, or similar work experience.
• Experience Requirement: At least 5 years of experience with large customer interface preferred. Experience in Construction Environment Preferred.
• Skills Requirement: Excellent communication, negotiation, and interpersonal skills. Strong problem-solving and analytical abilities. Ability to work independently and meet deadlines in a fast-paced environment. Proficient in Microsoft Office Suite. A positive and professional demeanor. Computer Skills: Proficient in Microsoft Office Applications Advanced Excel skills necessary.

Work Environment / Physical Requirements

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic).
• Usual office environment with frequent sitting, walking, standing, and occasional climbing, stooping, kneeling, crouching and balancing.
• Frequent use of eye, hand, and finger coordination enabling the use of office machinery. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as telephone.
• The employee must occasionally lift and /or move up to 20 pounds.
• Ability to read and understand work instructions.