Collections Specialist I

About the role

The Collections Specialist focuses on consumer loans, personal lines of credit (PLOCs), and credit cards, handling both early and late-stage collections. This role supports the Collections team by delivering exceptional service to members and teammates, assisting with department workflow, and acting as a point of contact for specific areas within Collections.

Responsibilities

• Act as a self-starter, motivated to develop thorough cross-training in multiple areas of Collections.
• Work effectively in a team environment.
• Serve as a liaison with members and outside agencies for questions or issues related to past-due loans or negative balance accounts, taking appropriate action with management approval.
• Document member contacts accurately and completely to ensure continuity and protection for OnPoint.
• Complete assignments and projects with general supervision and within tight deadlines.
• Analyze and apply sound collection techniques to reduce delinquencies and negative account balances.
• Maintain accurate records of collection efforts by documenting actions in collection systems.
• Exercise good judgment, initiative, and tact during communication with members, outside agencies, and internal employees.
• Initiate operational efficiencies and contribute to a sense of teamwork within the department.
• Comply with all security, confidentiality, and applicable regulations.
• Manage time and resources to ensure work is completed accurately and on schedule.

Requirements

• High School Diploma or equivalent required.
• Minimum of one year of successful work experience in a financial institution.
• Knowledge of FDCPA guidelines strongly desired.
• Strong verbal and written communication skills.
• Prior collections experience preferred.

Skills

• Professional, high-quality service to members.
• Knowledge of laws and regulations within the collections field.
• Understanding of fiduciary responsibilities and membership requirements for auditing documentation.
• Effective verbal and written communication, including the ability to document procedures.
• Ability to independently identify, analyze, and resolve member issues.
• Understanding of credit union operations, procedures, and applicable regulations.
• Highly organized with the ability to effectively multi-task.

OnPoint is committed to equity and inclusion and considers all qualified applicants regardless of race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or unique background.