Collections Specialist I

About the role

Southern Pharmacy Services, a member of the Guardian family of pharmacies, delivers customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With a comprehensive suite of tech-enabled pharmacy services and a dedicated team committed to enriching lives, we are redefining how pharmacy care is delivered. This role assists in the billing, claims, collections, and accounts payable processes as assigned, offering an opportunity to learn and grow in a fast-paced, diverse, and inclusive environment.

The Guardian Difference: Our clients require pharmacy services that aren’t “cookie cutter.” Every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet client needs. Corporate support offices in Atlanta provide HR, business intelligence, legal, and marketing services. We foster a diverse and inclusive workforce, encouraging innovative thinking and diverse viewpoints.

Schedule

Open availability required between hours of Monday – Friday 8 am–6 pm. Rotating weekend schedule.

Requirements

• Work Ethic/Integrity – intrinsic drive to excel coupled with values in line with company philosophy
• Relational – ability to build relationships with business unit management and become a “trusted advisor”
• Strategy and Planning – ability to think ahead, plan and manage time efficiently
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented – ability to work effectively and collaboratively with all team members
• High School Diploma or GED
• 1+ years of related experience (advanced degree may substitute for experience)

Responsibilities

• Make collection calls for outstanding invoices
• Assist in the production of collection letters for review by Business Manager
• Communicate and establish good relationships with facilities to obtain information needed for billing, patient set-up, and collections
• Make outgoing calls to insurers, responsible parties, and others to follow up on rejected claims and garner accurate insurance information
• Assist Business Manager with credit card payments, statement inquiries, audits, and collections
• Work collaboratively with co-workers to ensure all department deadlines are met efficiently
• Other essential functions and duties may be assigned as needed

Skills

• Advanced computer skills; pharmacy operations system experience preferred/required
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment handling multiple tasks simultaneously while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate