Collections Specialist I

Position Summary

The Collections Specialist I is responsible for the daily collection of past-due Recreation Lending loans. This role helps manage delinquency within acceptable target levels while ensuring compliance with all applicable policies, procedures, and management guidelines.

Essential Functions

• Maintains delinquency levels within assigned loan portfolio in alignment with established target rates.
• Monitors assigned accounts and keeps management informed of portfolio status, trends, and potential risk areas.
• Performs skip tracing activities on accounts as needed to support collection efforts.
• Ensures collection activities comply with applicable federal and state collection laws, regulations, and internal policies.
• Completes assigned daily workflow accurately, timely, and in accordance with department expectations.
• Understands and complies with all laws, regulations, policies, and procedures applicable to the Bank and the role.
• Escalates operational issues, potential policy violations, code of conduct concerns, regulatory concerns, or suspected illegal activity as appropriate.
• Performs other duties as assigned.

Education And Experience

• High school diploma or equivalent required.
• One (1) or more years of experience in collections, customer service, or a call center environment required.
• Experience managing or supporting a similar loan portfolio, with an emphasis on sub-prime lending, preferred.
• Experience applying general accounting fundamentals, business practices, or banking principles required.

Qualifications

• Knowledge of and ability to comply with applicable federal and state collection laws, regulations, policies, and procedures.
• Communicates effectively and professionally through verbal and written channels, ensuring information is clear, accurate, and aligned with essential job functions.
• Demonstrates strong negotiation skills, including the ability to influence, persuade, and reach mutually acceptable resolutions.
• Maintains a professional demeanor when interacting with customers, team members, and management.
• Demonstrates strong organizational skills, with the ability to prioritize work, manage multiple tasks, and maintain attention to detail.
• Works effectively under pressure while maintaining accuracy, professionalism, and sound judgment.
• Understands sub-prime collection practices and applies sound judgment when supporting collection activities.
• Proficient in job-related computer systems and software used to perform collection and account management activities.

Work Environment

• Work is in an office environment, sustained posture in a seated position for prolonged periods of time; works with computer equipment for prolonged periods of time.
• Some stress may occur.
• Travel is generally not required.
• This position reports to an assigned Team Leader and supervises no one.

Benefits

• Competitive Pay, including a Bonus Target or Variable Pay Incentive Program.
• Benefits Package - Medical, Dental, and Vision (plus much more).
• 401(k) Plan with Company Match.
• Short- & Long-Term Disability.
• Wellness Programs.
• Group Life and AD&D Insurance.
• Paid Vacation, Sick Days and bank Holidays.
• Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition.