Collections Specialist I

Responsibilities

• Collect outstanding payments, by contacting the customer, in accordance with company policies, and assist AR Manager with other Accounts Receivable duties.
• Research and analyze accounts prior to initiating debtor contact, examine historical data, evaluate past collection efforts.
• Communicate with Upper Management about critical accounts.
• Email statements to customers as needed on a weekly basis.
• Ensures outstanding obligations are credited upon payment, identifies discount opportunities, and issues purchase order amendments or stop-payment orders as needed.
• Assists with accounting records by reconciling monthly statements and transactions.
• Records entry of, verifies documentation for, and distributes petty cash.
• Updates accounting records with new payments, balances, customer information etc.
• Copies, files, and retrieves materials for accounts receivable as needed.
• Keeps track of ACH payment and sends out receipts.
• Applies credit memos and reassigns customer credits when needed.
• Reaches out to customers with monthly statements and/or invoices.
• Performs other duties as assigned.

Qualifications

• High School Diploma/GED
• 2+ years’ collections experience
• Proficiency with Microsoft Office (Excel, Word, Outlook) and intranet/internet
• Flooding Industry knowledge is a plus.
• RFMS Systems Experience is a plus.

Benefits

• Competitive Health Insurance Plans
• Vision and Dental Plan
• Company paid life insurance
• Generous Paid Time Off Program
• 401(K) / Roth plan with employer match
• Generous PTO plus paid Holidays

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 25 pounds at times.