Corporate Collections Specialist

Responsibilities

• Interact professionally with customers regarding past-due accounts through phone calls, emails, and written correspondence to secure timely payment.
• Monitor and manage an assigned portfolio of customer accounts, ensuring delinquent balances are addressed promptly.
• Research and resolve billing disputes, short payments, unapplied cash, account discrepancies, and customer inquiries.
• Perform account reconciliations and analyze aging reports to identify collection opportunities and payment trends.
• Generate and analyze collection reports, aging schedules, and other data to provide actionable information to management.
• Prioritize multiple collection efforts while maintaining accuracy and meeting established deadlines.
• Provide exceptional customer service while preserving positive relationships with customers.
• Assist with month-end Accounts Receivable activities and special projects as assigned.

Requirements

• Strong Excel skills
• Excellent communication abilities
• The ability to thrive in a fast-paced, high-volume environment

Qualifications

• Bachelor's degree in Business Administration, Accounting, Finance, or a related field (or equivalent work experience)
• 2+ years of collections experience, preferably in a professional services or financial services environment
• Experience with accounts receivable systems and software
• Proficiency in Microsoft Office Suite, particularly Excel

Skills

• Exceptional communication skills
• Ability to prioritize tasks and meet deadlines
• Strong analytical and problem-solving skills
• Customer service orientation

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Federal and state leave programs

Pay and Schedule Information: Not specified.