Bowling and Events Supervisor

About the role

The Bowling Department Supervisor is responsible for the sales, profits, staffing, image and operation of the bowling/karaoke department. They will meet or exceed sales goals through the efficient execution of Company policies and procedures, directly supervise department supervisors, and provide operational and customer service training.

Responsibilities

• Responsible for the sales and profit projections of bowling/karaoke department.
• Meets or exceeds sales goals through the efficient execution of Company policies and procedures.
• Consistently on the floor to provide personal sales support and troubleshoot store issues.
• Directly supervises department supervisors to ensure they are in compliance with established store policies, procedures, and sales goals.
• Provides operational and customer service training for BO/KA employees at all levels.
• Holds weekly staff meetings with department supervisors to discuss and resolve any issues relating to operations, staffing, customer service, etc.
• Writes and/or updates operations manual for departments to include day-to-day procedures.
• Prepares and presents performance evaluations and counseling notices to direct reports.
• Knows and understands department’s employees’ job responsibilities.
• Proactively supports any promotional activities within the store and contributes to an effective working environment.
• Assists Marketing Department with ideas to help increase store traffic upon request.
• Conducts alcohol and age restriction control in accordance with company policies.
• Maintains confidential discussions of employees’ increases, promotions or transfers.
• Reports all irregular issues and problems to store management for solution.
• Affixes to ensure that facility is always clean and organized.
• Performs all shift duties as required by General Manager.
• Additional duties and responsibilities to be performed when directed by General Manager.

Qualifications

• Some college preferred but not required; a minimum of 3 to 5 years of work experience in a bowling, entertainment or hospitality industries.
• Customer service experience in a similar or comparable work environment, strong verbal communication skills supported by a pleasant and positive attitude of “can do” success.
• Strong operational skills with focus on great time management.
• Previous experience in retail/restaurant or customer service environment required, previous experience in management preferably of a bowling or game center highly desirable.
• Ability to lead by example.