Bowling & Events Supervisor

Essential Duties

• Responsible for the sales and profit projections of bowling/karaoke department.
• Mets or exceeds sales goals through the efficient execution of Company policies and procedures.
• Consistently on the floor to provide personal sales support and trouble shoot store.
• Directly supervises department supervisors to ensure they are in compliance with established store policies, procedures and sales goals.
• Provides operational and customer service training for BO/KA employees at all levels.
• Holds weekly staff meetings with department supervisors to discuss and resolve any issues relating to operations, staffing, customer service, etc.
• Writes and/or updates operations manual for departments to include day-to-day procedures.
• Prepares and presents performance evaluations and counseling notices to direct reports.
• Knows and understands department’s employees’ job responsibilities.
• Proactively supports any promotional activities within the store and contributes to an effective working environment.
• Assists Marketing Department with ideas to help increase store traffic upon request.
• Conducts alcohol and age restriction control in accordance with company policies.
• Maintains confidential discussions of employees’ increases, promotions or transfers.
• Reports all irregular issues and problems to store management for solution.
• Affixes to ensure that facility is always clean and organized.
• Performs all shift duties as required by General Manager.

Additional Duties and Responsibilities

• Selects, coaches, and develops effective staff for Bowling, Karaoke and Events Departments.
• Develops a diverse, high performance team by coaching, counseling and mentoring.
• Reviews department time sheets for accuracy of hours and overtime.
• Aids in new hire orientation for store employees.
• Monitors departments’ staffing on a daily basis to ensure each department is adequately staffed.
• Prepares performance evaluations and counseling notices, as required, for direct reports.

Auditing

• Audits refund and/or credits against itemized sales from previous day.
• Audits cash drawers and transactions.
• Audits and tracks special events.
• Creates Daily Audit Report with sales information and auditing discoveries for store management.
• Researches problems discovered during audits.

Safety, Loss Prevention And Procedural Compliance

• Folks follows Company guidelines for managing confidential information, customer satisfaction and supervising store personnel.
• Ensures satisfactory maintenance, appearance and condition of assigned facilities to comply with security, safety and environmental codes and ordinances.
• Enforces compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention.
• Complies with all OSHA requirements.

Qualifications

• Some college preferred but not required; a minimum of 3 to 5 years of work experience in a bowling, entertainment or hospitality industries.
• Customer service experience in a similar or comparable work environment, strong verbal communication skills supported by a pleasant and positive attitude of “can do” success.
• Strong operational skills with focus on great time management.
• Previous experience in retail/restaurant or customer service environment required, previous experience in management preferably of a bowling or game center highly desirable.
• Ability to lead by example.

Benefits

• Paid Time Off (PTO).
• Health, Medical.
• Dental.
• 401(K) with company matching.