Arcade/Bowling Mechanic Supervisor

About the role

Round One Entertainment is seeking a Full-Time Bowling/Arcade Mechanical Supervisor for its location in Towson, MD at the Towson Town Center. This position involves assisting the Facilities Manager in maintaining and repairing bowling, arcade, and Spo-cha equipment.

Responsibilities

• Provides tasks to team members based on facility conditions, including bowling, arcade, and Spo-cha machines.
• Follows up on assigned work and assists the Facilities Manager in servicing and maintaining the facility's equipment.
• Assists the Facilities Manager in directing and supervising department mechanics.
• Responds to customer complaints regarding machine malfunctions and analyzes mechanisms to identify the root cause.
• Handles error calls for any bowling, Spo-Cha, or arcade issues.
• Maintains support and communication programs to promote products or services for the Bowling and Amusement Departments.
• Ensures compliance with equipment operational laws and policies, including OSHA safety practices and procedures.
• Trains other mechanics in safety procedures and standards of operation for all equipment, building maintenance, and preventative maintenance programs.
• Conducts inventory on all facility equipment, including bowling, amusement, and Spo-Cha related items.
• Ensures mechanics adhere to company procedures and policies on facility maintenance.
• Performs other facility maintenance and repair tasks.
• Identifies common problems with components such as controls and audio systems.

Qualifications

• Two years of related experience or equivalent combination of education and experience.
• A strong sense of customer service and interpersonal skills, including high integrity and respect for everyone.
• Solid communication skills, strong critical and analytical thinking skills, and appreciation for diversity (thought, ethnic, gender, etc.).

Non-Essential Duties

• Conducts alcohol and age restriction control in accordance with company policies.
• Maintains high ethical standards in the workplace.
• Reports all irregular issues and problems to general management for solution.
• Maintains good communication with all employees and outside contacts.
• Complies and maintains confidentiality of all company policies and procedures.
• Responsible for maintaining a clean and safe working area.