Booking Quality Specialist

This role operates within leisure travel planning, including reservations, itineraries, cruises, all-inclusive packages, and traveler service. The Booking Quality Specialist ensures quality evidence is maintained, with a focus on separating confirmed facts, pending dependencies, and exceptions.

About the role

The Booking Quality Specialist applies a booking-focused, quality-focused, and specialized-execution approach to maintain traceable, high-quality evidence in the context of leisure travel planning. Work must remain visible, with clear sources, owners, statuses, and next actions to prevent downstream rework.

Responsibilities

• Reconcile booking quality with root cause analysis, ensuring checkpoints leave a visible source, owner, status, and next action.
• Coordinate documentation for sight-sea travel roles with status tracking, maintaining clarity in the workflow.
• Review quality monitoring with deadline management, ensuring unresolved items have owners and repeated errors are surfaced early.
• Document processes and generate reports to maintain traceability and compliance.
• Maintain quality control through workflow management, ensuring work is secure, traceable, and ready for the next authorized teammate.

Requirements

• Use Sight Sea Travel Workflow Context and Quality Assurance tools confidently in a booking-focused, quality-driven environment.
• Apply data accuracy without losing track of evidence or deadlines.
• Document process compliance and escalate issues with clear reasoning.
• Exercise judgment in follow-up, especially when dependent on external confirmations rather than assumptions.
• Ensure handoffs meet the role-specific test: deadline management, source verification, and root cause analysis must be current for work to be considered complete.

Pay

Base salary: $45,000–$67,000 per year.

Schedule

Full-time, 100% remote within the United States.