Booking Quality Specialist

About the role

For Beth's Beautiful Destinations, the Booking Quality Specialist role connects service quality with the broader operating needs of leisure bookings, resorts, cruises, parks, flights, hotels, groups, weddings, and traveler support. The operating lens is booking quality specialized execution within leisure booking support, so incomplete information is surfaced before it becomes downstream rework. Success means service quality is current, exceptions have owners, and another authorized teammate can continue the work without reconstructing the history.

Responsibilities

• Own the Booking Quality Specialist workflow by helping the team score and document observed defects.
• Coordinate the Booking Quality Specialist workflow by helping the team identify recurring failure patterns.
• Review the Booking Quality Specialist workflow by helping the team track corrective actions and follow-up.
• Maintain the Booking Quality Specialist workflow by helping the team turn quality findings into practical process feedback.
• Track the Booking Quality Specialist workflow by helping the team review work against documented quality standards.

Qualifications

• Use Audit Support and Quality Assurance confidently when carrying out booking quality specialized execution within leisure booking support.
• Apply Booking Quality Specialist Execution without losing track of exceptions, owners, or deadlines.
• Document Service Quality decisions clearly enough that another teammate can follow the reasoning.
• Use sound judgment around Quality Metrics, especially when escalation is required instead of assumption.

Role Details

Full-time, associate level, 100% remote within the United States.

Pay

Base salary: $42,000–$62,000 per year.