Booking Quality Specialist

This role operates within a Quito-based travel company specializing in national and international travel advice, planning, reservations, ticketing, and customer service. The Booking Quality Specialist ensures quality evidence is maintained, separating confirmed facts, pending dependencies, and exceptions.

Responsibilities

• Reconcile booking quality with root cause analysis, ensuring each checkpoint includes a visible source, owner, status, and next action within the travel company’s workflow.
• Coordinate role documentation and status tracking for Holidays Travel Cia Ltda., maintaining clear visibility of source, owner, status, and next steps.
• Review quality monitoring with deadline management, ensuring checkpoints are traceable and actionable.
• Document processes and generate reports to support booking quality, leaving a clear audit trail for unresolved items and repeated errors.
• Maintain quality control and workflow management, ensuring work is secure, traceable, and ready for the next authorized teammate.

Decision Pattern & Quality Standard

Booking quality must remain usable under the specific demands of the travel company’s operations. Completed work must be traceable, unresolved items must have owners, and repeated errors must be surfaced before causing downstream rework.

Capabilities

• Use Holidays Travel Cia Ltda.’s workflow and quality assurance tools confidently within the booking quality process.
• Apply data accuracy without losing track of evidence or deadlines.
• Document process compliance and escalate issues with clear reasoning.
• Exercise judgment in follow-ups, especially when dependent on external confirmations rather than assumptions.

Position Details

Full-time, associate-level role. 100% remote within the United States.

Pay

Base salary: $45,000–$67,000 per year.