Bilingual Patient Service Representative

About the role

Metro Vein Centers is seeking a patient-focused Patient Service Representative (PSR) to support front desk operations in a fast-paced outpatient specialty clinic environment. This is not a traditional receptionist role. Our PSRs are critical to the patient experience and clinic flow—supporting patient check-in and check-out, medical scheduling, insurance verification, payment collection, and front-office coordination throughout the day.

Responsibilities

The ideal candidate thrives in a high-volume medical office environment, communicates professionally with patients and providers, and can confidently multitask between phones, scheduling, insurance verification, and in-person patient interaction.

• Greet and check in patients professionally both in person and over the phone
• Verify insurance eligibility, benefits, and patient demographic information
• Schedule, reschedule, and confirm patient appointments within the EMR system
• Collect copays, coinsurance, balances, and required patient documentation
• Answer patient questions related to scheduling, billing, referrals, and treatments
• Maintain accurate patient records and scan required documentation into the EMR
• Support clinic flow and communication between providers, patients, and clinical teams
• De-escalate scheduling or patient concerns with professionalism and empathy
• Maintain a clean, organized, and welcoming front desk environment

Requirements

• Strong customer service and communication skills in a patient-facing environment
• Ability to multitask between phones, scheduling, patient check-in, and administrative responsibilities
• Comfort working in a fast-paced outpatient medical office or clinic setting
• Strong attention to detail and accuracy when handling patient information and scheduling
• Professional demeanor with the ability to de-escalate patient concerns calmly and effectively
• Comfortable using EMR systems, scheduling platforms, and healthcare technology
• Team-oriented mindset with a proactive and dependable work style
• Bilingual English/Spanish skills are required

Qualifications

High school diploma or equivalent required. 2+ years of customer service experience required. Prior experience in a medical front desk, healthcare scheduling, patient access, dental office, urgent care, specialty clinic, or outpatient healthcare setting strongly preferred. Experience with insurance verification, EMR scheduling, payment collection, or patient registration preferred.

Benefits

Full-time team members at Metro Vein Centers are eligible for:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) + Paid Company Holidays
• Company-Paid Life Insurance
• Short-Term Disability Insurance
• Employee Assistance Program (EAP)
• Career Growth & Development Opportunities
• Quarterly performance bonuses up to $1,500

Pay

Competitive base compensation based on experience. Quarterly performance bonuses up to $1,500.