Bilingual Patient Service Representative

About Our Client

Community health organization with multiple clinics throughout Delaware.

Job Description

This is a patient-facing, administrative support role focused on helping patients navigate the healthcare system. The Healthcare Coordinator plays a critical role in managing referrals, authorizations, and ensuring patients can follow through on their care plans.

Key Responsibilities

• Handle patient referrals and coordinate with providers
• Manage prior authorizations for services
• Communicate with patients by phone to resolve barriers to care
• Support patients facing challenges such as lack of insurance, transportation, or language barriers
• Collaborate with internal departments like the enrollment team
• Track care coordination to ensure follow-through and “close the loop” on services

Qualifications

• High School Diploma or GED (required)
• Experience in healthcare, insurance, or patient service
• Bilingual in Spanish/English (required)

Pay

$15.00 – $17.00 / Hour (based on experience)

Benefits

The position is eligible for medical, dental, vision, and 401(k)

Schedule

Monday–Friday, 8:00 AM–5:00 PM

Perks

• Opportunity to make a real difference in your local community
• Work with a supportive, mission-driven team
• Gain experience in a high-impact healthcare environment
• Career growth potential in community health services