Bilingual Patient Service Representative

About the role

Health Images South Potomac is seeking a Full Time Patient Service Representative to join their team in Aurora. The position is available Monday - Friday from 7:00 AM - 3:30 PM. Position Pay Range: $18.40 - $22.81. Candidates must be fluent in both English and Spanish.

Responsibilities

• Answers inbound calls to the Center
• Provides a friendly and warm greeting to all patients and/or providers
• Checks scheduled patients in/out and ensures proper documentation is received from patient
• Collections co-pays, co-insurance, and deductible if necessary
• Listens and resolves patient, provider, and any customer complaints
• Communicates to PSR Lead and/or Area Manager as needed
• Ensures accurate data entry for patient registration
• Aids in medical records as needed
• Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements
• Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS
• Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed
• Facilitates no-show appointments (calling patients, cancelling, rescheduling)
• Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients)
• Maintains waiting room to avoid extended wait time and assists patients as needed
• Requests orders and processes new/same-day requests
• Requests all patients complete a satisfaction survey after their exam
• Other duties as assigned

Qualifications

• One plus year of experience providing exceptional customer service – healthcare environment preferred
• Detail oriented, self-motivated, a problem solver and a team player
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Ability to excel in a very fast-pace team environment
• Ability to continuously “exceed” company and customer expectation
• Strong communication skills & professional demeanor

Benefits

• Health Benefits: Medical/Dental/Vision/Life Insurance
• Company Matched 401k Plan
• Employee Stock Ownership Plan
• Paid Time Off + Paid Holidays
• Employee Assistance Program