Bilingual Patient Services Representative

About the organization

Primary Health Solutions meets people where they are and partners with them on their journey towards wellness. The organization strives to be the destination for servant leaders to provide comprehensive and exceptional care.

Core values:

• Respect
• Innovation
• Stewardship
• Excellence

About the role

Performs a variety of front desk functions in a medical office to include registering patients, making appointments, and processing patient payments.

Pay

Starting rate: $18.27/hour. The starting rate has the potential to increase depending on years of relevant medical front desk/office administration experience.

Schedule

• Monday: 7:45 AM – 1:00 PM
• Tuesday – Friday: 7:45 AM – 5:00 PM

Responsibilities

• Patient Registration and Out Processing: Performs all functions checking in and out patients accurately and timely; advises patients regarding payment options including assistance programs, sliding scale, and commercial insurance eligibility; collects co-payments (cash, check, credit card) and provides receipts.
• Patient Care: Maintains patient flow based on appointment setting and medical need; directs patients and visitors to appropriate areas; communicates wait times and progress to waiting patients; communicates backlogs with back office and suggests solutions; schedules patient appointments accurately and timely; assists with insurance questions; makes financial arrangements, explains payment options, and obtains patient’s choice.
• Office Operations: Answers phones, takes messages, and routes them appropriately; prepares daily report sheets and deposits; balances cash collections with posted payments; checks accounts for next-day patients for outstanding balances; verifies fee tickets are complete and charges entered in practice management system; prepares daily deposits for bank transfer and secures cash; pulls charts as needed; participates in quality improvement activities (group meetings, PDSA pilots, process improvements); assists with patient communications (care reminders, follow-up tracking); maintains lobby appearance and materials; performs other duties as assigned.
• Presents a positive, pleasant, and kind attitude; greets patients and families individually; calls patients to schedule internal referral appointments with various specialties.

Skills

• Customer Service: Committed to increasing customer satisfaction, sets proper expectations, assumes responsibility for solving problems, ensures commitments are met.
• Communication: Understands and communicates effectively using writing, speaking, reading, listening, and interpersonal skills.
• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Quality: Attentive to detail and accuracy, committed to excellence, continuously looks for improvements, monitors quality levels, finds root causes, owns and acts on quality problems.
• Productivity: Manages fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.

Requirements

• Education/Experience: High school diploma or equivalent.
• Language Skills: Ability to read and interpret documents (safety rules, operating/maintenance instructions, procedure manuals); write routine reports and correspondence; speak effectively before groups of customers or employees.
• Reasoning Ability: Solve practical problems and deal with concrete variables where limited standardization exists; interpret instructions in written, oral, diagram, or schedule form.
• Computer Skills: Ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.

Physical Demands

Frequently required to stand, walk, use hands to finger/handle/feel, reach with hands and arms, talk or hear. Occasionally required to sit, stoop, kneel, crouch, or crawl. Must regularly lift and/or move up to 25 pounds. Specific vision abilities: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made for individuals with disabilities.

Work Environment

Occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of radiation. Noise level is usually moderate. Reasonable accommodations may be made for individuals with disabilities.