Bilingual Patient Services Representative

About the role

Patient Services Representative handles front desk duties in a medical setting, including patient registration, appointment scheduling, and payment processing.

Responsibilities

• Greet patients with a positive attitude
• Manage patient check‑in and check‑out
• Advise on payment options and collect co‑payments
• Maintain patient flow and communicate wait times
• Assist with insurance questions and financial arrangements
• Answer phones
• Prepare reports
• Balance cash collections
• Verify charges
• Manage office operations such as chart pulling and deposit preparation

Qualifications

• High school diploma or equivalent
• Basic computer skills
• Ability to interpret various documents and instructions

Requirements

• Demonstrate professionalism, attention to detail, and adaptability to changing duties
• Physical demands: standing, walking, handling objects, occasional lifting up to 25 pounds
• Work environment: moderate noise with possible exposure to airborne particles and chemicals

Skills

• Customer service
• Effective communication
• Dependability
• Attention to quality
• Productivity