Bilingual Patient Service Representative

Responsibilities

• Prepare charts for patient visits, including updating and/or entering patients in practice management system, copying insurance card, and verifying insurance coverage.
• Notify clinical staff when a patient has arrived.
• Answer multi-line phones, taking messages or transferring calls as needed.
• Schedule patient appointments.
• Handle collection and billing activities while providing efficient office support.
• Provide outstanding customer service.

Requirements

• General Knowledge: Knowledge of third party payers, medical terminology preferred; fundamental knowledge of billing processes and concepts preferred.
• Computer: Basic computer and keyboarding skills; proficiency in using NextGen and MS Office Suite required.
• Communication: Fluent in Spanish required; strong oral communication and telephone skills; excellent customer service skills with both internal and external customers.
• Work Environment: Fast-paced environment; strong prioritization skills needed; ability to perform multiple tasks simultaneously.
• Physical Requirements: General sitting, standing, walking, bending, and arm movements; keyboarding, stooping, and lifting up to 20 pounds.
• Educational Requirements: High school diploma or equivalent certificate.
• Experience Requirements: 1 - 3 years of experience in a healthcare facility preferred.

Benefits

• Medical
• Dental
• Vision
• Supplemental Insurance
• 401(k) with company match up to 6%
• Employer-covered long-term disability, short-term disability, and basic life insurance
• Wellness Program