Bilingual Patient Services Representative

About the role

This position is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and payments. Cross training is required in multiple administrative support functions including medical records, scanning, PHI request and messaging to both clinical and non-clinical staff.

Responsibilities

• Interact with individuals of all cultures and levels of authority by answering phones or face-to-face greeting
• Schedule patient appointments under guidelines of administration
• Problem solve and have critical thinking skills
• Explain policy and procedures to patients and staff
• Interview patient to obtain personal and financial information
• Understand and maintain patient confidentiality
• Utilize PMG System: Schedule patient appointments, update patient demographics & Insurance, post copays, query for patient financial records
• Utilize EMR System: Update patient records, scan documents into patient charts in a timely manner, query patient information, extract Medical records for PHI request, Patient Message provider/staff
• Perform accurate cash management /transaction procedures

Requirements

• Must be able to sit, stand and walk for long periods of time
• Ability to read and understand the English language
• Ability to effectively maintain confidentiality of records and communicate with all levels of personnel
• Excellent verbal communication skills
• Excellent organizational, problem solving and critical thinking skills
• Initiative

Qualifications

• One year of clerical experience in medical office setting required
• Knowledge of medical office software for the following: updating patient demographic information, posting charges and copays
• High School Diploma or GED certificate required
• Basic medical terminology required, knowledge can be obtained through formal classes or work experience

Skills

• Proficient in use of all computer software utilized in practice

Benefits

Kintegra Health offers a supportive work environment that aligns with our core values of Patient First, Build not Blame, Integrity and Honesty, Cooperation and Flexibility, and Culturally Sensitive. We also offer competitive compensation and benefits packages.

Pay

The hourly rate for this position is $X.XX per hour, based on experience and qualifications.

Schedule

The schedule for this position is typically Monday through Friday, 8:00 AM - 5:00 PM, with occasional evening and weekend hours as needed.