Bilingual Patient Service Center Representative

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers all telephone calls promptly in a polite and professional manner
• Schedules appointments for patients and/or routes inquiries and calls as necessary
• Schedules new patient and follow-up appointments
• Captures and enters accurate patient demographic information into Athena
• Reviews appointment information; date, time, location and provider name with patient
• Reminds patient of MedLink's no call/no show policy when scheduling appointments
• Verifies insurance including MCD/MCR and prepares third party insurance forms
• Maintains accurate and confidential patient records following HIPPA guidelines and regulations
• Answers questions and offers other information, as requested, to provide patient centered service and a positive impression of our organization
• Acts as a liaison for the patient and the Patient Service Center
• Directs calls to other departments and health centers as needed
• Uses sound judgement in handling calls
• Knowledge of when to escalate calls

EDUCATION and/or EXPERIENCE

• Preferred graduation from an approved MOA program or technical school business program and one year experience
• OR high school diploma (or equivalency) and a minimum of one year related secretarial experience in the health care field
• OR high school diploma (or equivalency) with three years general secretarial experience
• Strong verbal and written communication skills
• Extremely dedicated in providing outstanding customer/patient service
• Excellent organizational skills and attention to detail