Bilingual Patient Services Representative

About the role

LCH Health and Community Services (LCH) is a Federally Qualified Health Center and Patient-Centered Medical Home serving southern Chester County, PA. Our mission is to improve patient health and wellbeing through innovative, high-quality, whole-person care.

We are proud to provide integrated, person-centered services in a bilingual and bicultural environment, helping to drive better outcomes for the communities we serve.

What You’ll Do

• Answer incoming calls, schedule appointments, and route inquiries
• Greet patients and manage check-in/check-out processes
• Register patients and maintain accurate records in the EHR
• Verify insurance and assist with updates (including PCP selection)
• Manage voicemails, patient portal messages, and schedule changes
• Collect payments and reconcile daily transactions
• Care for patient needs with clinical staff and follow triage protocols
• Support patient flow and overall front office operations
• Maintain confidentiality and HIPAA compliance

Schedule Expectations

This role is full-time with a requirement of at least one evening shift per week.

What You Bring

• Bilingual Spanish/English required
• High school diploma or equivalent
• Valid driver’s license (PA, DE, or MD)
• Customer service experience (healthcare preferred)
• Experience with EHR systems and Microsoft Office

Key Skills

• Strong communication and customer service skills
• Organized, detail-oriented, and able to multitask
• Problem-solving mindset with ability to assist patients effectively
• Team player who thrives in a fast-paced environment

Why Join LCH?

• Mission-driven organization serving diverse communities
• Supportive, team-oriented environment
• Opportunity to make a meaningful impact on patient care

Apply Today!

Join a team dedicated to improving lives through compassionate, high-quality care.

Earn a Living Where Your Heart Is

At LCH Health and Community Services, we believe the most meaningful work happens when your career reflects your values. Here, you’ll find more than a job—you’ll find a purpose. If you’re looking to earn a living where your heart is and find a career that loves you back, LCH may be the place for you.

LCH provides an opportunity to make a difference. Every day, our team shows up for our community, delivering compassionate, high‑quality care that truly matters. See how a job that loves you back makes a world of difference—not only in your life, but in the lives of the patients and families we serve.

LCH Background

LCH Health and Community Services (LCH) is a non‑profit Federally Qualified Health Center and Patient‑Centered Medical Home serving southern Chester County, Pennsylvania. We are committed to providing integrated, whole‑person care in a bilingual and bicultural environment, ensuring access to high‑quality healthcare for all—regardless of ability to pay.

When you join LCH, you become part of a mission‑driven team that values compassion, collaboration, and community impact. We support our employees with meaningful work, a supportive culture, and the chance to grow while doing something that truly matters.

Join us today to build a career that makes a difference—every single day.