Bilingual New Patient Coordinator (Remote)

Responsibilities

• Make outbound calls and use other engagement / communication vehicles to schedule new patients with first touch within 24 hours of receipt
• Answer questions about the treatment in easy-to-understand ways
• Help parents understand what makes Cranial Technologies different from the competition and communicate the benefits of treating with Cranial Technologies vs the competition
• Address and overcome objections from families
• Congnorate with territory sales reps on unresponsive or declined leads

Requirements

• A High School Diploma or equivalent required
• Bilingual in Spanish and English
• 2-3 years of customer service experience, preferably in an environment connecting with warm leads, customer retention, or quota-based goals
• Exceptional communication and human relations skills in working with patients and co-workers from different backgrounds
• Energetic and enthusiastic personality
• Ability to manage details and strong organization skills

Qualifications

• High School Diploma or equivalent required

Skills

• Excellent communication skills
• Customer service experience
• Ability to work with bilingual populations

Benefits

• Medical, Vision, and Dental Insurance
• 401k Retirement Plan
• Flex Spending Plans
• 3.5 Weeks Paid Time Off plus 7 paid Holidays
• Life Insurance
• Short/Long Term Disability Insurance

Pay

The pay for this position is $21.00 per hour plus additional bonuses based on performance

Schedule

This is a full-time position, with expected hours of 8:00am-4:30pm PT/10:00am-6:30pm CT/11:00am-7:30pm ET