Bilingual Patient Service Associate (Remote)

About the role

The Patient Services Associate I answers incoming calls to schedule Radiology appointments and makes outgoing calls to patients and physicians. The majority of time will be spent handling scheduling and pre-registration calls based on business needs. The role focuses on one-call resolution and ensures every customer receives the highest quality of customer service.

Responsibilities

• Takes incoming calls to schedule Radiology appointments and contacts patients and referring physician offices to schedule appointments.
• Follows prescribed list of questions/scripts and provides standardized responses to gather and give information during scheduling/pre-registration.
• Ensures the gathering of accurate and complete patient data required to complete the scheduling process and any specific information required by the customer facility.
• Enters all information into the applicable computer system in accordance with documented work processes.
• Determines customers’ needs based on incoming calls and escalates calls as necessary to the Patient Services Supervisor or Patient Services Manager.
• Completes any additional job duties as assigned.

Requirements

• High School Diploma or equivalent experience required.
• 6 months or more of medical or related training and/or experience.
• Computer literacy and experience with general office equipment.
• Strong multi-tasking abilities and communication skills.
• Ability to work well with physicians, patients, and coworkers.
• Excellent interpersonal and customer service skills.

Physical Requirements

• Standard office environment.
• More than 50% of the time: Sit, stand, and walk. Repetitive movement of hands, arms, and legs. See, speak, and hear to communicate with patients.
• Less than 50% of the time: Stoop, kneel, or crawl. Climb and balance. Carry and lift 10-20 pounds.

Residents living in CA, NY, Jersey City, NJ, WA, and CO may view pay range information.