Bilingual Healthcare Customer Service Representative - Remote

Description

Our Bilingual Healthcare Customer Service Representative - Remote helps ResultsCX customers with a wide range of healthcare related inquiries in both English and Spanish. Calls include questions about current health insurance policies or benefit cards, requests to update personal information on accounts, support completing orders, and more. We handle both inbound calls and outbound campaigns to inform our customers about changes that may affect them.

Responsibilities

• Handle a variety of healthcare-related inquiries in both English and Spanish
• Communicate with customers to update personal information on accounts
• Support customers in completing orders
• Inform customers about changes that may affect them
• Work on both inbound and outbound campaigns

Requirements

• High school diploma or GED
• Fluent in both English and Spanish
• Ability to type 25 words per minute
• Intermediate/advanced technical proficiency toggling between multiple systems
• Open availability between 8am-11pm EST 7 days a week

Qualifications

• None specified

Skills

• Bilingual communication skills (English and Spanish)
• Customer service skills
• Technical proficiency with multiple systems

Benefits

• Seasonal opportunity lasting until December, with potential for permanent position based on performance, KPI achievement, and business need

Pay

• Pay rates vary by program fit during selection consideration

Schedule

• Open availability between 8am-11pm EST 7 days a week