Bilingual Healthcare Customer Service Representative (Remote)

We're seeking a Bilingual Member Services Advocate to support members with benefits questions, enrollment assistance, wellness programs, and account support in a fully remote environment.

Responsibilities

• Answer inbound calls and emails from members regarding benefits, eligibility, wellness programs, spending accounts, and enrollment questions
• Assist members with open enrollment, COBRA, qualifying life events, and benefit coverage changes
• Verify eligibility and update member account information
• Reset online account passwords and support website navigation
• Order member ID cards and benefit-related materials
• Educate members on available programs, resources, and online tools
• Conduct follow-up and outbound calls to improve member experience
• Document interactions accurately and manage cases through resolution
• Escalate complex issues as needed while maintaining a positive member experience

Requirements

• Fluent in both Spanish and English (Spanish-speaking support required)
• Minimum 1 year of experience in a healthcare call center
• Experience working remotely with a proven track record of reliability and strong job tenure
• Strong customer service and communication skills
• Ability to type 40+ WPM
• High School Diploma or GED
• Must reside in Texas
• Reliable internet service with minimum speeds of 200 Mbps download / 25 Mbps upload

Qualifications

• Experience supporting medical, dental, vision, or pharmacy benefits
• Open enrollment or COBRA experience
• Healthcare benefits administration experience
• Experience handling both inbound and outbound calls
• Strong Microsoft Office and computer navigation skills

Why You'll Love This Role

• 100% remote work environment
• Consistent Monday-Friday schedule
• Comprehensive training program and ongoing support
• Collaborative, team-focused culture
• Opportunity to build a long-term career in healthcare customer service
• Exposure to benefits administration and member advocacy

Ideal Candidate

The ideal candidate is bilingual, enjoys helping others, thrives in a high-volume healthcare customer service environment, and is interested in building a long-term career within healthcare, contact center operations, or leadership. Strong communication skills, attention to detail, and a member-first mindset are essential.

This is a Contract to Hire position based out of Houston, TX.

Pay

The pay range for this position is $18.36 - $18.36/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.