Remote Bilingual Healthcare Customer Service Representative

About the Role

The REMOTE BILINGUAL HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE is a key member of the Customer Experience team, managing inbound calls to assist customers with prescription coverage inquiries and resolving complex issues. This role requires fluency in English and Spanish and contributes to creating positive customer experiences.

Responsibilities

• Manage incoming customer calls related to prescription coverage.
• Navigate multiple systems to provide accurate information.
• Address customer questions such as refill status and prescription expiration.
• Participate in required training and adhere to scheduled work hours.
• Maintain punctuality and dependability to support client operations.

Requirements

• Fluency in English and Spanish.
• Residency in Puerto Rico.
• Ability to complete a 3-week virtual training and 2-week nesting period without absence.
• High school diploma, GED, or college degree.
• Minimum of 6 months customer service experience.
• Strong problem-solving and multitasking skills.
• Excellent communication abilities.
• Ability to work flexible hours including weekends as needed.
• Access to a quiet, distraction-free workspace.
• Home internet with minimum 25 Mbps download and 10 Mbps upload speeds.
• Ability to hardwire computer to internet via ethernet; wireless or satellite connections not permitted.

Pay

Pay rate: $13.47 per hour.

Benefits

• Paid time off accrued after approximately 6 months of employment.
• Position may be eligible for bonus or incentive based on business needs.
• Comprehensive benefits including health insurance coverage, voluntary dental and vision programs, life and disability insurance, retirement savings plan, paid holidays, and paid time off.
• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Disability insurance

Note: TalentHop is a recruitment partner for this role. All employment decisions are made exclusively by the hiring employer.