Remote Bilingual Healthcare Customer Service Representative

About the role

Conduent is seeking a remote, bilingual Healthcare Customer Service Representative to support patients and providers for major government and commercial healthcare clients.

Responsibilities

• Handle inbound calls from patients and providers.
• Verify member eligibility.
• Explain benefit information.
• Resolve billing and claims questions.
• Document all interactions in CRM systems.
• Follow scripts, quality, and compliance standards.
• Meet established performance metrics.

Requirements

• Ability to work remotely.
• Bilingual proficiency (language not specified).
• Strong communication and customer service skills.
• Familiarity with healthcare terminology and processes is preferred.

Benefits

• Comprehensive training program.
• Opportunities for growth across operations and client teams.