Bilingual Patient Outreach Representative (Remote)

Summary/Objective

The Patient Outreach Representative (POR) is the first to interact with patients creating a friendly, caring culture with exceptional service. They operate in a high volume, contact center environment to reach unscheduled patients to get them scheduled. The POR is a key contributor to the company’s scheduling optimization efforts and at times may facilitate communication between the imaging centers and patients. Supports company initiatives by adopting new approaches, practices and processes to deliver unmistakable quality, spectacular service and operational excellence on a consistent basis.

Essential Functions

• Ensures all scheduling work assignments are processed in a timely and efficient manner while adhering to all process and compliance requirements.
• Works through the Scheduler Grid to initiate contact with patients to pre-register and schedule patients.
• Conducts tasks of the position in a collaborative, friendly and empathetic way when handling patients, physicians and co-workers.
• Conducts minimum required pre-registration and clinical screening.
• Communicates to the patient the status of their insurance benefit, estimated cost, preauthorization, and payment options, as needed.
• Triages and transfers calls, as needed.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Communication Proficiency.
• Customer/Client Focus.
• Organizational Skills.
• Time Management.
• Teamwork Orientation.
• Problem Solving/Analysis.
• Collaborative.
• Quick to Find Solutions.
• Caring and Empathetic.

Supervisory Responsibilities

This position has no supervision responsibilities.

Work Environment

This job operates remotely.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.

Travel

No travel is expected for this position.

Job Qualifications

• Minimum Qualifications/Experience: Three plus years’ experience in customer service – healthcare environment preferred.
• Detail oriented, self-motivated, a problem solver and a team player.
• Ability to navigate multiple computer screens and browsers quickly and accurately.
• Ability to excel in a very fast-pace team environment.
• Ability to continuously “exceed” company and customer expectation.
• Strong communication skills & professional demeanor.

Education/Certifications

• Minimum of High School diploma or equivalent (GED).

Additional Eligibility Qualifications

None required for this position.

Company Benefits

• Health Benefits: Medical/Dental/Vision/Life Insurance.
• Company Matched 401k Plan.
• Employee Stock Ownership Plan.
• Paid Time Off + Paid Holidays.
• Employee Assistance Program.

OSHA Exposure Rating

It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.