Bilingual Patient Support Representative (REMOTE/Spanish Speaking)

Overview

Start Date: 08/03/2026
Starting Pay: $19/HR
Must be fluent in Spanish and English*
Must be available to work Saturdays from 8am – 1pm CST*

Responsibilities

• Play a vital role for our Patient Support Department, which is our first point of contact for our patients to call in and seek information and ask questions regarding their services and orders with us here at Aveanna.
• Confidently manage 40-50 inbound calls per day with compassion and empathy.
• Navigate the ever-changing healthcare landscape through tailored training provided by Aveanna.
• Represent Aveanna and our values to patients seeking information and assistance.

Requirements

• Minimum of 2 years’ experience in a call center environment
• Minimum of 1 years’ experience in the medical industry/ familiarity with medical terminology (preferably with DME and Home Healthcare)
• High-school diploma or GED

Qualifications

• Professional phone etiquette to de-escalate worried or upset patients on a daily basis
• Organized and self-sufficient to accurately complete data entry tasks daily and in a timely manner
• Comfortable working towards daily and monthly metric and KPI goals
• Confidence in learning new computer programs and software
• Ability to maintain a quiet, dedicated workspace that is free of background noise and ongoing distractions
• Ability to participate in virtual meetings with a professional, camera-ready presence
• Strong time-management skills, accountability, and self-direction
• Able to operate off reliable, high-speed internet

Benefits

• 100% Remote
• Equipment Provided
• Fun, Inclusive Work Environment
• Full Benefits Package (Sick Time, Vacation, 401K, Dental, Vision, Life Insurance)
• 2 Bonus Days Off (“Fun Day” and “Inclusion Day”)
• 6 Paid Holidays
• Supportive Team with Role-Based Training to Aid in Your Success
• Interactive Clubs and Engagement Opportunities
• Internal Opportunities for Growth

Mission

To revolutionize the way homecare is delivered, one patient at a time.

Why Join Us?

• Fun, Inclusive Work Environment
• Full Benefits Package (Sick Time, Vacation, 401K, Dental, Vision, Life Insurance)
• 2 Bonus Days Off (“Fun Day” and “Inclusion Day”)
• 6 Paid Holidays
• Supportive Team with Role-Based Training to Aid in Your Success
• Interactive Clubs and Engagement Opportunities
• Internal Opportunities for Growth

EEO & Affirmative Action

Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.