Bilingual Patient Support Representative (REMOTE/Spanish Speaking)

Start date: 10/12/2026

Starting pay: $19/hr. Must be fluent in Spanish and English and available to work Saturdays from 8am – 1pm CST.

About the role

As an Inbound Call Center Representative at Aveanna, you’ll play a vital role in our Patient Support Department, the first point of contact for patients calling to seek information and ask questions about their services and orders. This role is extremely important, as you will be the first person patients speak with to properly represent Aveanna and our values.

Our mission: To revolutionize the way homecare is delivered, one patient at a time.

Responsibilities

• Manage 40-50 inbound calls per day with compassion and empathy
• Use professional phone etiquette to de-escalate worried or upset patients
• Accurately complete daily data entry tasks in a timely manner
• Work toward daily and monthly metric and KPI goals
• Learn and navigate new computer programs and software

Requirements

• Minimum of 2 years’ experience in a call center environment
• Minimum of 1 year’s experience in the medical industry or familiarity with medical terminology (preferably with DME and Home Healthcare)
• High-school diploma or GED
• Ability to maintain a quiet, dedicated workspace free of background noise and ongoing distractions
• Ability to participate in virtual meetings with a professional, camera-ready presence
• Strong time-management skills, accountability, and self-direction
• Reliable, high-speed internet

Benefits

• 100% remote position with equipment provided
• Full benefits package (sick time, vacation, 401K, dental, vision, life insurance)
• 2 bonus days off (“Fun Day” and “Inclusion Day”)
• 6 paid holidays
• Supportive team with role-based training to aid in your success
• Internal opportunities for growth
• Interactive clubs and engagement opportunities