Bilingual Patient Coordinator - (English/Spanish )

Responsibilities

• Provides exceptional customer service during all aspects of a patient visit to Community Clinic
• Safeguards patient information in the electronic medical record (EMR) accurately and updates it regularly for all patients
• Collects and posts patient payments correctly to accounts and ensures collections are balanced daily
• Collaborates with Patient Financial Services on necessary patient information in the EMR, payments, and insurance inquiries
• Schedules patient appointments according to patient needs, provider requests, and approved scheduling guidelines
• Maintains a clean and orderly work environment to uphold the professional appearance of the Clinic at all times
• Keeps management team informed of all activities and ongoing matters in the medical clinic
• Adheres to applicable regulatory guidelines and laws, including but not limited to HIPAA/HITECH, HRSA, NCQA PCMH, and OSHA

Requirements

• High school diploma or equivalent required
• Strong interpersonal skills and the ability to work effectively with people of all backgrounds required
• Customer service experience required
• Bilingual (Spanish & English) preferred
• One year medical front office experience preferred
• One year customer service experience preferred

Qualifications

Knowledge and critical skills:

• Ability to perform cash, check, and credit card payment transactions with accuracy
• Ability to work and function independently and within a team
• Strong interpersonal skills and the ability to work effectively with people of all backgrounds
• Knowledge of computer software such as Microsoft Office Software
• Ability to train, guide, and monitor staff and new staff, act as a liaison for manager, assist with scheduling and coverage
• Communication: Excellent verbal and written communication skills for interacting with patients, families, and medical staff