Patient Coordinator

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole‑person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: “We care. You belong.”

Job Summary

We are seeking a front‑desk Patient Coordinator for our Primary & Specialty Clinic – Holly St. The role requires bilingual Spanish/English proficiency, strong computer skills, excellent communication, organizational ability, and comfort in a fast‑paced environment. Some experience in a healthcare setting is strongly preferred.

Schedule

Monday – Thursday 7:30 am – 5:00 pm, Friday 7:30 am – 12:30 pm, occasional evening and Saturday hours.

Responsibilities

• Provide exceptional customer service during all aspects of a patient visit to Community Clinic.
• Enter patient information into the electronic medical record (EMR) accurately and keep it updated regularly.
• Collect patient payments, post them correctly to accounts, and balance collections daily.
• Coordinate with Patient Financial Services on required patient information in the EMR, payments, and insurance inquiries.
• Schedule patient appointments appropriately, based on patient needs, provider requests, and approved scheduling guidelines.
• Maintain a clean and orderly work environment to ensure the professional appearance of the clinic at all times.
• Keep the management team informed of all activities and happenings in the medical clinic.
• Adhere to applicable regulatory guidelines and laws, including but not limited to HIPAA/HITECH, HRSA, NCQA PCMH, and OSHA.

Skills

• Ability to perform cash, check, and credit‑card payment transactions with accuracy.
• Bilingual Spanish/English (preferred).
• Ability to work and function independently and within a team.
• Strong interpersonal skills and the ability to work effectively with people of all backgrounds.
• Knowledge of computer software such as Microsoft Office.
• Proficiency with current practice management systems and/or electronic medical records.

Required Qualifications

• High school diploma or equivalent.
• Bilingual Spanish/English (required).
• At least 6 months of customer service experience.

Benefits

• Health, vision, dental, and life insurance.
• 403(b) retirement plan with automatic employer contribution of 5 % per paycheck.
• Paid time off and holidays.
• Employee discounts for care.
• Opportunity to be part of a mission‑driven organization committed to providing access to health‑care for everyone in the community.